Job Description

Rep, Financial Advocate

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Patient Financial Advocate is accountable for assisting patients (primarily returning oncology) and caregivers by delivering a true advocacy experience that focuses on delivering clear and accurate information about each patient’s financial obligations and quoted insurance benefits in a responsive and proactive manner. This role has a focus on supporting patients with insurance changes, itemized statements, financial assistance, and billing concerns.  These primary functions are all equally important to the success of this position.


  • Minimum of associate degree in business, healthcare or equivalent is desired; otherwise a minimum 5 years’ experience in hospital admissions/patient access, registration, business office, financial counseling and/or insurance related field. 

  • Must have experience with Microsoft Outlook, basic computer skills, and basic office equipment. 

  • 2-years preferred experience in financial counseling process, patient assistance programs, verification of benefits and charity care qualification.

  • In-depth knowledge of regulatory compliance requirements, insurance company requirements, Medicare and Medicaid preferred.

  • In-depth knowledge of HIPAA, FMLA, COBRA, Patient Rights, Compliance, privacy and security laws, EMTALA and all hospital policies preferred.

  • Medical Terminology use and understanding is required, CPT/ICD9 Coding is preferred.

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online