Job Description

Employment Status:
Full time
Job Function:
420402 IS Site Services-Specialist
Shift Hours / Days:
Hours / Pay Period:

Information Services Technician II – Desktop Support – Full Time

We Fight Cancer: Care That Never Quits®

Cancer Treatment Centers of America® (CTCA®) delivers an extraordinary patient experience we call Patient Empowered Care®. We deliver state-of-the-art, high quality care through an integrative model where a team of experts puts patients at the center of their own care. Every day is purposeful. Every day, you will help patients win the fight against cancer. Every day is challenging and rewarding beyond your imagination.

A Culture of Teamwork, Empowerment & Development

CTCA provides Stakeholders with exceptional support and easy access to a wide range of tools and resources they need to bring the best of themselves, every day. Our benefits, wellness, and compensation programs lead the market. Imagine access to your own personal health coach! We also provide extensive training and career development opportunities that encourage professional and personal growth—it is a point of pride. Those are just a few of the ways we empower our Stakeholders to deliver the highest standard of care, which we call the Mother Standard®.


Start your story at CTCA as an Information Services Technician II, Desktop Support. Cancer Treatment Centers of America is currently hiring for an IS Technician II to provide desktop support for our Hospital and ancillary clinics and departments. The IS Technician II is responsible for providing the daily support functions of the Help Desk along with the hardware (desktop) troubleshooting.  This involves fielding, documenting, and prioritizing telephone and e-mail requests from end-users, as well as troubleshooting hardware and software issues. This role will provide high level customer service in a Windows 7 environment.   Understanding on how applications work with each other in a Windows program and the ability to troubleshoot tough issues is preferred.  Familiarity with logical problem solving principles are essential to be successful in this role.


  • Bachelor’s Degree in Business Administration, Management, or Information Technology preferred.
  • 3+ years of IT experience, primarily within the areas of desktop support, help desk, and hardware troubleshooting.
  • 3+ years of experience with Microsoft Suite, including Windows 7, XP, and a Citrix desktop environment is required, understanding various environments in Citrix is preferred.  
  • Certifications MS Desktop, HDI Certification, or other applicable Desktop Support Certifications in preferred.
  • IT experience within a multi-facility healthcare organization is preferred.

The Best Place to Work

We call ourselves Stakeholders because we all have a stake in the care and success of every patient. Today, CTCA Stakeholders deliver healing and hope to patients fighting complex and advanced cancer in Atlanta, GA, Chicago, IL, Philadelphia, PA, Phoenix, AZ and Tulsa, OK. Each of our hospitals earned a Best Place to Work distinction and receives numerous accreditations that celebrate our culture of clinical quality, innovation, high performance and wellness. CTCA Stakeholders form the team of experts who deliver evidence-based clinical therapies, supported by state-of-the art technology and whole person support, including nutrition, mind-body medicine and naturopathic medicine, among many others. We never stop fighting and we always care for each patient as a whole person.

Beyond The Resume, What We Look For

We select people with talent—people who thrive in an environment of continuous improvement. We are creative and resourceful problem solvers. We are inventors and innovators. We are fighters at heart and we look for people who delight serving patients. The power, determination and beauty of the human spirit will enrich and energize you. As a CTCA Stakeholder, you make the difference in the life of a patient.

Do you see yourself working with a passionate team in a dynamic, high growth environment?

 Visit  and begin the application process, today.