Job Description

Growth Strategy & Operations Program Mgr,

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA), part of City of Hope, takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Program Manager, Growth Strategy and Operations is responsible for developing and executing on strategies for new and growing patient acquisition opportunities, developing KPIs/KAIs for programs, and actively managing performance of involved channels.

This role will work across multiple growth channels to ensure collaboration/cooperation as well as efficient and effective deployment of resources for the organization. This role will also work with multiple different teams within the organization, including Payer Relations and OIS/Intake to ensure operational excellence of new growth programs.

Job Responsibilities

20%|Market Intelligence

  • Conduct market research for potential partner insights and market dynamics
  • Evaluate opportunity size of relevant markets and highest priority targets within market

20%|Go to Market Strategy

  • Gather and utilize input about specific needs of potential partners and CTCA’s ability to meet those needs
  • Develop robust FY22 plan for addressing market opportunities

30%|Pipeline Tracking and Execution

  • Track activities of sales team through sales pipeline
  • Implement best practices across different parties

?30%| Performance Management

  • Develop relevant metrics to track success to defined goals
  • Use performance tracking to implement appropriate changes in targets and operations of sales teams

Skills, Education and Additional Information

  • Requires Bachelor’s degree and minimum 5-7 years of experience
  • Operational experience including developing and continual improvement of complex multi-team workflows
  • Excellent multidisciplinary collaboration skills
  • Analytically minded
  • Excellent written, verbal, and presentation skills
  • Demonstrates ability to reach decisions, takes appropriate action and follow through
  • Ability to think creatively and perform quickly
  • Proactive and organized

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit: to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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