Job Description

Clinical Scheduling Manager

Cancer care is all we do

Hope in healing

Cancer Treatment Centers of America® (CTCA®) takes a unique and integrative approach to cancer care. Our patient-centered care model is founded on a commitment to personalized medicine, tailoring a combination of treatments to the needs of each individual patient. At the same time, we support patients’ quality of life by offering therapies designed to help them manage the side effects of treatment, addressing their physical, spiritual and emotional needs, so they are better able to stay on their treatment regimens and get back to life. At the core of our whole-person approach is what we call the Mother Standard® of care, so named because it requires that we treat our patients, and one another, like we would want our loved ones to be treated. This innovative approach has earned our hospitals a Best Place to Work distinction and numerous accreditations. Each of us has a stake in the successful outcomes of every patient we treat.

Job Description:

The Manager of Clinical Scheduling has the responsibility for successful operations of the return patient clinical scheduling and specialty scheduling teams (surgery, GI, IR, SCTU, radiation, urology, etc.) and the scheduling call center. Focus is on driving up retention by continual system and process improvement; working with local clinic leaders and providers, local and enterprise scheduling, and IT leadership to improve efficiency, productivity, and patient satisfaction. The Manager serves as a role model for professional excellence in the administration of patient care and staff (inner and inter departmental) relations.

  • Prioritize opportunities for continuous process improvement; troubleshooting, planning, and implementing improved processes (technical and operational) as identified and as directed from local and enterprise leadership; drive expected operational change and ensures direct and indirect reports are educated and held accountable for expectations
  • Develop and maintain metrics and reports to validate system and process efficiency and to identify opportunities for continuous improvement. Can include - but not limited to - scheduler productivity, retention metrics, KPI’s, caller wait time and patient satisfaction. Use data to drive improvements. Develop reports by executive and enterprise leadership and provide updates to leaders and other audiences/meetings, as requested
  • Serve as resource for all aspects of return patient scheduling and support internal customers (clinic teams, providers, etc.) with scheduling process requirements, changes and education. Attend both local and enterprise meetings when requested, to represent clinical scheduling for ongoing interdepartmental and enterprise process improvement. Provide local scheduling support, when necessary to meet goals
  • Perform talent acquisitions and develop onboarding and training agendas; motivate and engage staff; complete and perform stakeholder annual reviews for direct reports; disciplinary support, when required
  • Routinely communicate with physicians, clinic and other directors and managers, patients, caregivers when necessary for rounding and service recovery
  • Manage supply and resource needs, complete budget planning and demonstrate fiscal responsibility by controlling operational expenses.

Requirements:

  • Bachelors Degree required or equivalent work experience
  • Three (3) years in the CTCA Scheduling Department preferred or minimum of three (3) years experience in the healthcare field and knowledge of medical terminology
  • At least three (3) year supervisory experience
  • Strong project management and problem-solving and process improvement skills
  • Strong communication skills, both written and verbal; strong interpersonal and team-building skills
  • Strong IT skills, especially related to the scheduling and SCM system

We win together

Each CTCA employee is a Stakeholder, driven to make a true difference and help win the fight against cancer. Each day is a challenge, but this unique experience comes with rewards that you may never have thought possible. To ensure each team member brings his or her best self, we offer exceptional support and immersive training to encourage your personal and professional growth. If you’re ready to be part of something bigger and work with a passionate, dynamic group of care professionals, we invite you to join us. 

Visit:  Jobs.cancercenter.com to begin your journey.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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