Job: Guest Accommodations Rep

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Jobing Description


Guest Accommodations Rep

Location:Southeastern Regional Medical Center
Region:Atlanta, GA
Department:329002 Guest Services-Specialist
Shift Hours / Days:Evenings and weekends
Hours / Pay Period:
Position ID:33318
Job Function:Support Services

Description

CANCER TREATMENT CENTERS OF AMERICA (CTCA) Cancer Treatment Centers of America (CTCA) is a national network of regional, destination hospitals specializing in complex and advanced-stage cancer care. The CTCA model integrates state-of-the-art treatments and technologies with nutrition, naturopathic medicine, mind-body medicine, oncology rehabilitation and spiritual support. CTCA employs over 3,000 talented Stakeholders (employees) who create, deliver and continually improve the Mother Standard of Care® based upon what cancer patients need and value. CTCA Stakeholders form the backbone of the CTCA experience; and their energy, and passion, creates a home of hope and healing to cancer patients across America. CTCA's newest hospital is located in Newnan, Georgia which is located in the Metro Atlanta region. It is a 226,000-square-foot, all digital facility focused exclusively on treating cancer. It includes 50 beds, ICU rooms, surgical suites, state-of-the-art radiation and infusion therapy departments, outpatient clinic rehabilitation and physical therapy department and onsite residential accommodations for outpatients and their families. We are currently seeking dedicated Stakeholders to help us fulfill our Mission and provide the Mother Standard of Care® to patients in the Southeast.

OVERVIEW

Greets and attends to the lodging needs of the hospital's out-patients. Coordinates with supporting ancillary departments in providing optimal lodging outcomes for the patients.

JOB RESPONSIBILITIES

Assigns patient rooms. Communicates with outside hotels to obtain appropriate accommodations if necessary. Works closely with care management and nursing to reassign hotel rooms based on changing conditions of the patients. Gathers information from patients, internal departments and resources to determine expected date of arrival, length of stay and special needs of patients. Generates Guest Rooms list from patient information and distributes to other departments several times per day. Reports vacated rooms to Housekeeping. Contacts Maintenance regarding room repairs.Collects monies and makes daily deposits.

EDUCATION/EXPERIENCE

  • High School degree or equivalent
  • Minimum 2 years hotel and/or hospitality experience

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